Customer sues NYC shoe store Santoni North America over $7,000 shoes

A luxe Madison Avenue shoe store tried to stroll throughout a well-heeled buyer — asking practically $7,000 for a customized order it repeatedly made incorrectly, the patron costs in a lawsuit.

Justin Mills wished a pair of handmade, $4,400 Italian sneakers within the fall of 2019, earlier than the pandemic struck, from Santoni North America, however by no means bought what he requested for, he charged in a Manhattan Supreme Courtroom lawsuit.

“You pay this a lot as a result of it’s one thing you’re going to make use of each day, and to [have] final for a extremely very long time. That’s the concept,” mentioned Mills, 30, who attends legislation faculty in Tennessee and continuously visits the Large Apple.

He plunked down a $2,200 deposit on a pair of Oxfords, with a single seam within the again, based on courtroom papers. However what he ended up with was a mode of shoe “priced at 1000's of dollars much less, a double monk strap with toe cap” he claims.

“I used to be a little bit shocked really, because it was the completely improper sort of shoe from what I ordered,” he mentioned.

Santoni in Manhattan is going through a $20,000 lawsuit after charging a Tennessee legislation scholar further for fixes on his fancy footwear.

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Justin Mills attends legislation faculty in Tennessee.

The shop agreed to remake the order “as a result of apparent error,” and he requested for the brand new pair to be made wider within the toe, to keep away from foot ache, Mills mentioned in his litigation.

He wasn’t in a position to decide up the alternative pair for a number of months because of the pandemic, and when he lastly bought to New York to get his sneakers, Mills says he was disenchanted once more.

“The match was too tight,” he mentioned,

The $7,000 sneakers might include a heftier price ticket for the posh shoe retailer as legislation scholar Justin Mills seeks $20,000 in damages.

A Santoni supervisor pledged to appropriate the issue, however Mills says months of radio silence adopted and that when he checked in with the supervisor in December, he bought a kick within the intestine.

Santoni allegedly wished the $2,200 stability on the order paid off, plus a further cost of $2,500 to make the fixes, claims Mills, who refused to shell out what would have been a complete cost of practically $7,000 to get his sneakers performed the fitting means.

“I wasn’t gonna try this — spend one other $2,500 on prime of what was imagined to be the overall,” he mentioned.

Mills is placing his foot down and performing as his personal lawyer within the swimsuit in opposition to Santoni North America.

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He’s placing his foot down as an alternative, performing as his personal lawyer to sue Santoni North America for $20,000 in damages.