A brand new survey from the MTA finds that security is the primary concern amongst riders.
Christopher Sadowski
New York Metropolis subway riders say holding protected on the transit system stays their No. 1 concern, in accordance with a brand new MTA survey.
“Private security & safety” ranked prime of the record of “what wants to enhance” to extend rider satisfaction, the company’s June buyer survey discovered — adopted so as by “homeless individuals,” “individuals behaving erratically,” “wait occasions” and “cleanliness.”
Almost one in 5 respondents, in the meantime, mentioned they might trip the subway extra typically if there have been “fewer individuals behaving erratically,” the survey discovered.
Between 10% and 15% of respondents cited extra cops, shorter wait occasions and their private safety as potential incentives to trip extra typically.
The issues over security come after a number of excessive profile subway crimes, together with a mass taking pictures on April 12 and the random homicide of a Goldman Sachs employee gunned down as he headed to brunch in Might.
However total transit crime dropped in June, in accordance with NYPD stats.
The division mentioned 162 felonies have been reported underground in June, a steep dip from the 219 seen in Might. Homicide, rape, theft, assault, housebreaking and grand larceny all dropped month-over-month.
Each figures replicate steep jumps in comparison with final 12 months, even when adjusted for this 12 months’s larger ridership — June 2022 noticed a median of 1.84 felony crimes per million, a 5.1% improve in comparison with the 1.75 common recorded in June 2021.
Some 23 million extra individuals rode the subways final month in comparison with June 2021.
“There are some individuals clearly very nervous,” mentioned MTA board rep Andrew Albert, “I’m additionally seeing very crowded trains at varied occasions of the day. I feel individuals, after they select to exit, are utilizing the system.”
Wait occasions on the subways on weekends and buses usually stay a prime concern for riders, common or in any other case, Albert mentioned. Bus riders cited wait occasions, crowding, journey time, reliability and fare evasion as their prime issues, the MTA mentioned.
“Twenty-some odd minutes between trains in the course of a weekend day is simply unacceptable,” Albert mentioned. “I can’t inform you what number of vacationers I’ve helped out within the final couple days, as a result of it’s so complicated for them.”
The MTA mentioned the survey is drawn from “statistically legitimate” pattern of round 1,000 self-selected respondents.
Spokesman Aaron Donovan praised NYPD for upping its presence underground below Mayor Eric Adams.
“New methods have proven indicators of success, and the MTA is inspired by Mayor Adams’ dedication so as to add social companies and cops as mandatory within the subways to realize additional enchancment,” Donovan mentioned in an announcement.
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