American Airways mishandled extra luggage per 1,000 than different US airways.
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American Airways was worse than another US service at reuniting passengers with their checked baggage by the primary six months of the yr, in accordance with the most recent information from the Division of Transportation.
The American Airways community, which incorporates flights operated by the airline and its companions, “mishandled” 8.7 luggage for each 1,000 check-in items of bags on flights from January by June, in accordance with the DOT’s just lately launched August Air Journey Shopper Report.
In whole, American Airways and its companions mishandled greater than 454,000 luggage through the six-month interval, in accordance with the feds.
The time period mishandled refers to checked luggage that had been “misplaced, broken, delayed and pilfered” throughout home nonstop flights, in accordance with the company’s launch.
The Alaska Airways community ranked second among the many worst offenders, mishandling 7.2 checked-in luggage per 1,000, or 94,000 in whole. JetBlue ranked third with 7 mishandled luggage per 1,000, or 53,785 in whole.
Representatives for American Airways, Alaska Airways and JetBlue didn't instantly return requests for remark.
The variety of mishandled luggage on US home flights has spiked this yr as fliers cope with journey chaos throughout the nation. US airways are struggling to satisfy surging demand whereas dealing with shortages of pilots and flight crews in addition to provide chain disruptions and excessive gas prices.
On the alternative finish, Allegiant Air was probably the most dependable by way of baggage dealing with, with 1.6 luggage mishandled per 1,000. They had been adopted by Hawaiian Airways at 3.1 luggage per 1,000 and Frontier Airways at 3.6 luggage per 1,000.
In whole, US airways who certified for monitoring mishandled 6.3 luggage per 1,000 through the first six months of 2022. That determine is way greater than the identical six-month determine one yr in the past, when US airways mishandled about 4.4 luggage per 1,000.
The DOT tracks mishandled baggage figures for US airways with a minimum of half of 1% of home passenger revenues.
The feds might be watching airline efficiency carefully over what is predicted to be a busy Labor Day journey weekend. The Fourth of July and different latest vacation weekends have resulted in complications for fliers within the type of flight cancellations and delays.
Transportation Secretary Pete Buttigieg known as flight disruptions “unacceptable” in a latest letter to the heads of main US airways. He famous that 24% of US home flights had been delayed over the primary six months of the yr.
Buttigieg mentioned airways ought to provide impacted passengers compensation if they're delayed or pressured to remain at an airport in a single day.
“The Division asks that airways, at a minimal, present meal vouchers for delays of three hours or extra and lodging lodging for passengers who should wait in a single day at an airport due to disruptions throughout the service’s management,” Buttigieg mentioned within the letter.
“No matter the reason for the delays or cancelations, the Division expects airways to offer well timed and responsive customer support throughout and after durations of flight disruptions,” he added.
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