Frontier airline discontinues customer service helpline, transitions to a fully digital mode

Frontier Airways goes all in on digital and now not has a customer support telephone line.
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Price range airline Frontier has discontinued its customer support helpline because it goes all in on digital. 

Prospects who must contact the airline for modifications to their flight will now not be capable to dial the helpline and should resort to the airline’s digital communication channels.

A consultant for the low-cost airline stated that their Buyer Care division transitioned to a totally digital mode earlier this month to make sure supply of data to clients expeditiously and effectively. 

“Now we have discovered that almost all clients desire speaking through digital channels,” stated Jennifer F. de la Cruz, the senior director of company communications. “Prospects can go to our web site and work together initially with a chatbot which supplies solutions to frequent questions.” 

Cruz additionally stated that if agent assist is required, the airline has a reside chatbot obtainable 24 hours a day all through the week. Prospects can even talk through frequent social media channels and WhatsApp.

Frontier has discontinued its customer support helpline. Prospects should resort to the airline’s digital communication channels.

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“At Frontier, we provide the bottom fares within the business by working our airline as effectively as doable,” the airline rep stated. “We wish our clients to have the ability to function effectively as nicely, which is why we make it straightforward to seek out what you want at Flyfrontier.com or on our cell app. We even have a chat service obtainable 24/7.”

The airline was fined $2.2 million by the Division of Transportation earlier this month for “excessive delays” in offering refunds to clients for the reason that starting of the COVID-19 pandemic. It was the one US airline amongst six that had been issued fines. 

The airline continues to be well-liked amongst funds vacationers for its aggressive pricing, charging individually for advance seat assignments and for carry-on luggage that exceed the provider’s dimension guidelines. The airline additionally launched an all-you-can-fly annual move for home flights.

Frontier, the ultra-low-cost airline, is well-liked amongst funds vacationers.

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Different funds airways like Spirit and Allegiant nonetheless preserve helplines with reside brokers. However rivals like Breeze airways, a current entrant into the market by JetBlue’s David Neeleman, doesn't have a customer support quantity listed.